Contact
Contact Us
- 9 Gold Reef Road, Ormonde, Johannesburg, RSA
- 083 642 4553
- Operating Hours: 10am -5pm
🚚 Shipping Information: Fast and Reliable Delivery Guaranteed!🚚
At Derma New Hair, we understand the excitement of receiving your order promptly.
Order Processing:
– 🕒 Processing Time: We pride ourselves on speed! Your order is processed within 24 hours of being placed, ensuring it’s swiftly prepared for dispatch.
– 🌍 Delivery Timeframe:
– Most Provinces: 2-3 business days
– Western Cape and Eastern Cape: 3-5 business days
– 📧 Tracking Information: You will receive tracking details to keep you informed about your order’s journey from our warehouse to your doorstep.
We will send your Waybill via email.
You can use the waybill number to track your order using the courier’s website.
Internet express
Courier Guy
Exceptional Service, Every Time:
– 🛡️ Reliable Partners: We collaborate with trusted courier companies to ensure your order is handled with care.
– 🌐 Nationwide Reach: Our delivery services cover all provinces, providing a seamless experience for our valued customers.
Questions or Concerns?
– 📞 Customer Support: Have questions about your order or shipping? Our customer support team is here to assist you. Reach out to us, and we’ll ensure your queries are addressed promptly.
At Derma New Hair, we prioritize your satisfaction and make every effort to get your products to you in the shortest time possible. Order with confidence, and let us take care of the rest!
Returns
Unopened Products Return Policy:
Should you have a change of heart, worry not! We gladly accept returns for UNUSED and UNOPENED products. Kindly note that original delivery charges are non-refundable. To initiate a return, please reach out to our dedicated customer service team, providing your order number and the relevant item details.
Damaged or Faulty Products:
We take meticulous care in packaging to prevent transit damage. In the rare event of an item arriving damaged, please inform us immediately. We will coordinate the return of the damaged item and dispatch a replacement promptly. Alternatively, if you prefer, we can issue a refund for the original purchase price if the product is determined faulty (excluding any delivery charges). Your satisfaction is our priority.
